Job satisfaction and the reduction of non-quality costs.

Kondo's High Performance Cycle in the post-pandemic context.

Authors

Keywords:

quality costs, satisfaction, motivation factors, High-Performance Cycle, Yoshio Kondo, human capital theory, sustainable development goals

Abstract

The United Nations Industrial Development Organization (UNIDO) demonstrates, through the Competitive Industrial Performance Index (CIP), that the industrialization process is directly related to a better quality of life. Between 1996 and 2020, Argentina fell from 35th to 57th place among industrialized countries, and its CIP score dropped by 50.5%. Since productivity is one of the components of CIP, this paper identifies several factors that increase the value of CIP from the perspective of the High-Performance Cycle proposed by Yoshio Kondo. This model establishes the relationship between clear and challenging objectives, motivational factors, productivity, and non-quality costs. The research includes both field analysis and longitudinal studies of employee satisfaction in Argentina between 2016 and 2022. The first conclusion is that Kondo's High-Performance Cycle, validated in the cultural context of Argentina, shows the positive impact of improved explicit and challenging goal setting on both overall levels (34%) and job satisfaction. The model also shows the human side of quality, highlighting that quality has more to do with human nature than with methods and indicators. The cost of non-quality reduction (14%) leads to higher productivity, higher job satisfaction, and overall worker satisfaction. Finally, in terms of contributions to the field of human capital, the results not only confirm the Goal-Setting and Self-efficacy theories but also extend the High-Performance Cycle model proposed by Kondo. Postulating the presence of additional variables following research would allow for improving and adapting the predictive value of the model to different organizational contexts in Argentina.

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Author Biographies

  • Esteban Anzoise, National Technological University

    Esteban Anzoise has a Ph.D. in Management and a Master's degree in Industrial Engineering, both from the University of Pittsburgh, USA. He is a tenured professor and researcher in Operations Management and Service Quality at UTN FRM. He has extensive experience as a project manager, leading acquisition and quality improvement projects for international and private-sector organizations. His interdisciplinary approach to organizational improvement in the public and private sectors, combined with natural leadership and strong communication skills, is a valuable asset in a complex context.

  • Roberto Mario Medici, National Technological University

    Roberto Mario Medici has a degree in Metallurgical Engineering from Universidad Nacional de La Plata and a Master's Degree in Quality Engineering from UTN FRM. His extensive career includes positions as former Director of the Master in Quality Engineering at UTN FRM; founding member of the Latin American Institute of Quality (INLAC); representative of INLAC, in the ISO TC176 Quality and ISO TC207 Environment Committees since 1998. He has implemented more than 100 Management Systems, most of them in Argentina and some in Brazil, Mexico, Colombia and Guatemala and has trained more than 1000 Internal Auditors.

  • Cristina Alicia Scaraffia, National Technological University

    Cristina A. Scaraffia has a degree in Industrial Engineering from Universidad Nacional de Cuyo and a Specialist in Quality Engineering from UTN FRM. Her training includes Lead Auditor of Quality Systems awarded by IMQ (Instituto Italiano del Marchio di Qualità) and IRAM (Instituto Argentino de Normalización) and the degree of Specialist in Quality Management awarded by DGQ (German Association for Quality). As a consultant, she advises and trains organizations and small and medium-sized companies in Quality and Certification of ISO 9000 standards. She is currently a research professor at UTN FRM.

  • Julio Héctor Cuenca, National Technological University

    Julio H. Cuenca holds a degree in Information Systems Engineering from Universidad Tecnológica Nacional and a Specialist in Higher Education from Universidad Maza. His training includes a postgraduate degree in Management in Services Administration and a postgraduate degree in Human Resources Administration. As a consultant, he advises and trains organizations and small and medium-sized companies in Enterprise Resource Planning (ERP). He is currently a research professor at UTN FRM.

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Published

2023-01-15

Issue

No. 6 (2022): AACINI-RIII / 2022 / N°6

Section

Awarded Articles - COINI

How to Cite

Job satisfaction and the reduction of non-quality costs.: Kondo’s High Performance Cycle in the post-pandemic context. (2023). AACINI - International Journal of Industrial Engineering, 6. https://riii.fi.mdp.edu.ar/index.php/AACINI-RIII/article/view/63