Satisfacción con el trabajo y la reducción de los costos de la no calidad
El Ciclo de Alto Rendimiento de Kondo en el contexto de pos-pandemia
Palabras clave:
costos de calidad, satisfacción, factores motivadores, ciclo de alto rendimiento, Yoshio Kondo, teoría del capital humano, objetivos de desarrollo sustentable
Resumen
La Organización de las Naciones Unidas para el Desarrollo Industrial (ONUDI) a través del Índice de Desempeño Industrial Competitivo (CIP) muestra que el proceso de industrialización está directamente relacionado con una mejor calidad de vida. Entre 1996 y 2020, Argentina cayó del puesto 35 al 57 entre los países industrializados y su valor CIP disminuyó un 50,5%. Dado que la productividad es uno de los componentes del CIP, este trabajo identifica diversos factores que permiten aumentar su valor desde la perspectiva del Ciclo de Alto Rendimiento propuesto por Yoshio Kondo. Este modelo establece la relación entre objetivos claros y desafiantes, factores motivacionales, productividad y costos de no calidad. La investigación incluye análisis en campo, así como estudios longitudinales de satisfacción de la fuerza laboral en Argentina entre 2016-2022. Como primera conclusión, el Ciclo de Alto Rendimiento de Kondo validado en el contexto cultural de Argentina, muestra el impacto positivo de la mejora en el establecimiento de objetivos claros y desafiantes en el nivel de satisfacción tanto general (34%) como en el trabajo. Como segunda conclusión, el modelo muestra el lado humano de la calidad al enfatizar que ésta se halla más relacionada con la naturaleza humana que los métodos e indicadores. La reducción de los costos de la no calidad (14%) lleva al incremento en la productividad, y este dato al ser conocido por la fuerza laboral llevó al incremento en la satisfacción en el trabajo y por ende en la satisfacción general de la fuerza laboral. Finalmente, en términos de los aportes al área del Capital Humano, sus resultados no solo validan la Teoría del Establecimiento de Objetivos Claros y Desafiantes y la de Auto Eficiencia, sino que amplían el modelo del Ciclo de Alto Rendimiento planteado por Kondo. Al postular la presencia de variables adicionales futuras investigaciones permitirán mejorar y adaptar el valor predictivo del modelo a diferentes contextos organizacionales en Argentina
Descargas
La descarga de datos todavía no está disponible.
Citas
A24. (2022, 17 de enero de 2022). Empleo: baja la satisfacción laboral de los argentinos y casi 70% busca un cambio [Press release]. Retrieved from https://www.a24.com/economia/empleo-baja-la-satisfaccion-laboral-los-argentinos-y-casi-70-busca-un-cambio-n991133
Anderson, S. W. (2007). Managing Costs and Cost Structure throughout the Value Chain: Research on Strategic Cost Management. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 481-506). Amsterdan: Elsevier.
Ansari, S., Bell, J., & Okano, H. (2007). Target Costing: Uncharted Research Territory. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 507-530). Amsterdan: Elsevier.
Anzoise, E., González, C., Bertoni, J. J., & Scaraffia, C. A. (2021). Six Sigma y Costos de calidad en el sector vitivinícola. El caso de Bodega Chandon en Mendoza. In M. Lurbe, I. Barón, M. Rissetto & J. I. Sáenz (Eds.), XIVº CONGRESO ARGENTINO DE INGENIERÍA INDUSTRIAL - COINI 2021 (p. 64). CABA, Buenos Aires: eduTecNe. https://doi.org/http://hdl.handle.net/20.500.12272/6524
Anzoise, E., Talquenca, L., Bertoni, J. J., & Scaraffia, C. A. (2020). Costos de calidad en el sector vitivinícola. El caso de una bodega cooperativa de segundo orden en Mendoza. In M. Lurbe, I. Barón, M. Rissetto & J. I. Sánchez (Eds.), XIIIº CONGRESO ARGENTINO DE INGENIERÍA INDUSTRIAL - COINI 2020 (pp. 207-218). CABA, Buenos Aires: eduTecNe. https://doi.org/http://hdl.handle.net/20.500.12272/5393
Balzer, W. K., Kihm, J. A., Smith, P. C., Irwin, J. L., Bachiochi, P. D., Robie, C., . . . Parra, L. F. (1997). User’s manual for the Job Descriptive Index (JDI; 1997 Revision) and the Job in General (JIG) Scales. Bowling Green, OH: Bowling Green State University.
Balzer, W. K., Kihm, J. A., Smith, P. C., Irwin, J. L., Bachiochi, P. D., Robie, C., . . . Parra, L. F. (2000). User’s manual for the Job Descriptive Index (JDI: 1997 Revision) and the Job in General (JIG) Scales. Bowling Green, OH: Bowling Green State University.
Banker, R. D., & Johnston, H. H. (2007). Cost and Profit Driver Research. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 531 - 558). Amsterdan: Elsevier.
Burke, M. J., Brief, A. P., & George, J. M. (1993). The role of negative affectivity in understanding relations between self-reports of stressors and strains: A comment on the applied psychology literature. Journal of Applied Psychology, 78, 402-412.
Christensen, J., & Hemmer, T. (2007). Analytical Modeling of Cost in Management Accounting Research In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 557 - 572). Amsterdan: Elsevier.
Deming, W. E. (2000). The New Economics for Industry, Government, Education (2nd ed.). Cambridge, Massachussetts: Massachussetts Institute of Technology.
Dieppe, A., Francis, N., & Kindberg-Hanlon, G. (2021). Productivity: Technology, Demand, and Employment Trade-Offs. In A. Dieppe (Ed.), Global Productivity: Trends, Drivers, and Policies (1st ed., Vol. 1, pp. 361-402). Washington, DC: International Bank for Reconstruction and Development / The World Bank.
Donelan, S. E. (1997). Goal setting and job satisfaction: The perceived impact of a performance management program on goal setting and job satisfaction of non-faculty, non-union employees of a private university. Boston College, Boston.
Fest, H. (2003). Productivity in the Service Sector (WP-EC 90-03). Valencia: Instituto Valenciano de Investigaciones Económicas. Retrieved from https://ideas.repec.org/p/ivi/wpasec/1990-03.html
Forgas, J. P. (1992). Affect in social judgments and decisions: A multiprocess mode. In M. Zanna (Ed.), Advances in Experimental Social Psychology. New York: Academic Press.
Forgas, J. P., Bower, G. H., & Moylan, S. J. (1990). Praise or blame? Affective influences on attributions for achievement. Journal of Personality and Social Psychology, 59, 809-819.
Fundación ObservatorioPyme. (2010). Informe especial: Desempeño productivo de las PyME industriales durante 2009 y expectativas para 2010. CABA: Fundación ObservatorioPyme. Retrieved from https://www.observatoriopyme.org.ar/wp-content/uploads/2014/09/FOP_IE_1002_Desempeno-productivo-de-las-PyME-industriales-durante-2009-y-expectativas-para-2010.pdf
Gallup, I. (2022). State of the Global Workplace 2022 Report. The Voice of The World’s Employees. Washington, D.C.: Gallup, Inc. Retrieved from https://www.gallup.com/workplace/349484/state-of-the-global-workplace-2022-report.aspx
George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group level analysis in a service context. Journal of Applied Psychology, 75, 698-709.
George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310-329.
George, J. M., & Brief, A. P. (1996). Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior (Vol. 18, pp. 75-109). Greenwich, CT: JAI Press.
George, J. M., Brief, A. P., Webster, J., & Burke, M. J. (1989). Incentive Compensation as an Injurious Condition of Work: A Study of Labelling. Journal of Organizational Behavior, 10(2), 155-167.
Gosselin, M. (2007). A Review of Activity-Based Costing: Technique, Implementation, and Consequences. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 641 - 672). Amsterdan: Elsevier.
Gribbons, B., & Herman, J. (1997). True and quasi/experimental designs. Retrieved from http://PAREonline.net/getvn.asp?v=5&n=14 .
Hansen, A., & Mouritsen, J. (2007). Management Accounting and Operations Management: Understanding the Challenges from Integrated Manufacturing. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 729 - 752). Amsterdan: Elsevier.
Harrington, H. J. (1999). Performance improvement: a total poor-quality cost system. The TQM Magazine, 11(4), 221 - 230.
Harvard Business School. (2022, n.d.). The Human Relations Movement: Harvard Business School and the Hawthorne Experiments (1924-1933). Retrieved from https://www.library.hbs.edu/hc/hawthorne/intro.html#i
Herzberg, F. (1968). One more time: How do you motivate employees? . Harvard Business Review, 46(1), p53-62, 10p.
International Labour Organization (ILO). (2022, 01/07/2022). Output per worker (GDP constant 2017 international $ at PPP) -- ILO modelled estimates, Nov. 2021 | Annual. Retrieved from https://ilostat.ilo.org/topics/labour-productivity/
iProfesional. (2022, 13/01/2022). ¿Estás conforme con tu trabajo?: según encuesta, cada vez más argentinos están insatisfechos con su situación [Press release]. Retrieved from https://www.iprofesional.com/economia/355568-estas-conforme-con-tu-trabajo-esto-dicen-hoy-los-argentinos
Isen, A. M., & Baron, R. A. (1991). Positive affect as a factor in organizational behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior (Vol. 13, pp. 1-54). Greenwich, CT: JAI Press.
Isson, J. P., & Harriott, J. S. (2016). People Analytics in the Era of Big Data: Changing the Way You Attract, Acquire, Develop, and Retain Talent. Hoboken, New Jersey: John Wiley & Sons, Inc.
Kaplan, R. S. (2007). Conceptual Foundations of the Balanced Scorecard. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 3, pp. 1253 - 1270). Amsterdan: Elsevier.
Kondo, Y., Kako, A., Saito, J., Sakamoto, S., Hayashi, S., Haruyama, T., . . . Munechika, M. (1991). Human Motivation. A Key Factor for Management (J. H. Loftus, Trans., 1st ed.). Tokyo, Japan: 3A Corporation.
Koontz, H., Weihrich, H., & Cannice, M. (2012). Administración. Una perspectiva global y empresarial (M. J. H. D. y. M. O. Staines, Trans., 14va ed.). Mexico, D.F.: McGraw-Hill Interamericana Editores, S.A. de C.V.
Krugman, P. (1997). The Age of Diminished Expectations. U.S. Economic Policy in the 1990s (3rd Edition ed., Vol. 1). Cambridge, Massachusetts The MIT Press.
Langfield-Smith, K. (2007). A Review of Quantitative Research in Management Controls System and Strategy. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 753 - 783). Amsterdan: Elsevier.
Larsen, J. (2022, 10/09/2022). ¿Qué significa la industrialización para el bienestar — y por qué importa? [Press release]. Retrieved from https://www.unido.org/news/que-significa-la-industrializacion-para-el-bienestar-y-por-que-importa
Locke, E. A., Latham, G. P., & Smith, K. J. (1990). A theory of goal setting & task performance. New York: Prentice Hall.
Locke, E. A., Shaw, K. N., Saari, L. M., & Latham, G. P. (1981). Goal Setting and Task Performance: 1960 - 1980. Psychological Bulletin, 90(1), 125 - 152.
Luthans, F. (2011). Organizational Behavior. An Evidence-Based Approach (12th ed.). New York: McGraw-Hill/Irwin.
Maroto‐Sanchez, A. (2003). Growth and productivity in the service sector: The state of the art (WP-07/2010). Alcalá de Henares. Madrid: Instituto Universitario de Análisis Económico y Social.
Maslow, A. H. (1989). A Theory of Human Motivation. In L. R. P. Harold J. Leavitt, David M. Boje (Ed.), Readings in managerial psychology (4 ed.). Chicago: University of Chicago Press.
Medici, R. M. (2012). Los efectos de la definición de objetivos y la satisfacción en el trabajo en los costos de la calidad. El caso de B.H. Argentina en Mendoza, Argentina. UTN Facultad Regional Mendoza, Mendoza.
Medici, R. M., & Anzoise, E. (2013). Los efectos de la definición de objetivos y la satisfacción en el trabajo en los costos de la calidad. El caso de B.H. Argentina en Mendoza, Argentina. In A. Alvarez, E. Boschín, J. Vela, L. Pietrelli & M. Á. Rissetto (Eds.), VIº CONGRESO ARGENTINO DE INGENIERÍA INDUSTRIAL - COINI 2013 (San Rafael, Mendoza: eduTecNe.
Merchant, K. A., & Otley, D. T. (2007). A Review of the Literature on Control and Accountability. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2): Elsevier.
Mizuno, S. (1992). Company-Wide Total Quality Control (J. F.-R. Centre, Trans.). Tokyo, Japan: Asian Productivity Organization.
Morgan, G., Leech, N.,Gloeckener, G.,Barrett, K. (2004). SPSS for Introductory Statistics. New Jersey, EE.UU.: Lawrence Erlbaum Associates, Inc.
Morrow, P. C. (1997). The Measurement of TQM Principles and Work-Related Outcomes. Journal of Organizational Behavior, 18(4), 363-376.
Naciones Unidas (NU). (2022, n.d.). Argentina. Retrieved from https://argentina.un.org/es/sdgs/9/key-activities
Nanni Jr., A. J., Dixon, J. R., & Vollmann, T. E. (1992). Integrated Performance Measurement: Management Accounting to Support the New Manufacturing Realities. Journal of Management Accounting Research, 4, 1-19.
O'Toole, J., Hansot, E., Herman, W., Herrick, N., Liebow, E., Lusignan, B., . . . Wright, J. (1972). Work in America. Report of a Special Task Force to the Secretary of Health, Education, and Welfare. (ED 070 738). Washington, D.C.: Department of Health, Education, and Welfare. Retrieved from https://eric.ed.gov/?id=ED070738
Observatorio de Ciencias Económicas del CPCECABA. (2016). Informe de coyuntura PyMEs industriales CABA (Informa N 16). CABA: Consejo Profesionales de Ciencias Económicas de CABA. Retrieved from https://archivo.consejo.org.ar/noticias17/files/Observatorio_PyME_Informe_N16.pdf
Organisation for Economic Cooperation and Development (OECD). (2017). Measuring Productivity. Measurement of Aggregate and Industry-Level Productivity Growth. Paris, France: Organisation for Economic Cooperation and Development (OECD)
Organisation for Economic Cooperation and Development (OECD). (2019). OECD Regional Outlook 2019. Leveraging Megatrends for Cities and Rural Areas. Paris: Organisation for Economic Cooperation and Development (OECD).
Organisation for Economic Cooperation and Development (OECD). (2021). OECD Compendium of Productivity Indicators. Paris: Organisation for Economic Cooperation and Development (OECD). Retrieved from https://www.oecd-ilibrary.org/industry-and-services/oecd-compendium-of-productivity-indicators_f25cdb25-en
Programa de las Naciones Unidas para el Desarrollo (PNUD), & Oxford Poverty and Human Development Initiative (OPHI). (2020). Índice de Pobreza Multidimensional global 2020. Trazar caminos para salir de la pobreza multidimensional: Lograr los ODS. New York: Programa de las Naciones Unidas para el Desarrollo (PNUD). Retrieved from https://hdr.undp.org/content/2020-global-multidimensional-poverty-index-mpi
PwC Argentina. (2019). Expectativas 2019. Pymes en Argentina. 6° Encuesta a Pymes de PwC Argentina. CABA, Argentina: PwC Argentina. Retrieved from https://www.pwc.com.ar/es/publicaciones/assets/expectativas-pymes-2019.pdf
RANDSTAD ARGENTINA S.A. (2016, 15/06/2016). Satisfacción laboral iguala a brasileros y argentinos. Retrieved from https://www.randstad.com.ar/tendencias-360/archivo/satisfaccion-laboral-iguala-a-brasileros-y-argentinos_239/
RANDSTAD ARGENTINA S.A. (2017, 22/09/2017). Satisfacción y movilidad laboral se mantienen estables en Argentina. Retrieved from https://www.randstad.com.ar/tendencias-360/archivo/satisfaccion-y-movilidad-laboral-se-mantienen-estables-en-argentina_335/
Randstad N.V. (2016). Randstad Award 2016. Country report Argentina. El poder de la atracción trabajando para tu empresa. CABA, Argentina: Randstad N.V. Retrieved from https://www.randstad.com.ar/s3fs-media/ar/public/migration/blog_page/downloadables/country_report_baja.pdf
Randstad N.V. (2018). Randstad Workmonitor Q1 2018. Las Condes, Santiago, Chile: Randstad N.V. Retrieved from https://www.randstad.cl/s3fs-media/cl/public/2021-10/workmonitor_q1_2018.pdf
Randstad N.V. (2020). Employer Brand Research 2020. Country report Argentina. Tiempos de talento. CABA, Argentina: Randstad N.V. Retrieved from https://tiemposdetalento.randstad.com.ar/uploads/reportes/fa5bde9b68438eadce36e2d45aae56c0.pdf
Randstad N.V. (2021). Employer Brand Research 2021 Global Report. Diemen, The Netherlands: Randstad N.V. Retrieved from https://workforceinsights.randstad.com/hubfs/REBR%202021/Randstad-Employer-Brand-Research-Global-Report-2021.pdf
Richardson, N., & Antonello, M. (2022). People at Work 2022: una visión sobre el equipo humano global (RW1043-250322-GLB). Roseland, New Jersey, United States: Automatic Data Processing, Inc. Retrieved from https://www.adpri.org/wp-content/uploads/2022/04/PaW_Global_2022_GLB_US-310322_MA.pdf
Robbins, S. P., & Judge, T. A. (2005). Comportamiento organizacional (L. E. Pineda Ayala, Trans., 15 ed.). Naucalpan de Juárez, Estado de México: Pearson Educación de México, S.A. de G.V.
Roussel J.; Cohen S. (2005). Strategic Supply Chain Management - The Five Disciplines for Top Performance. EE.UU.: McGraw-Hill.
Shadish, W. R., Cook, T. D., & Campbell, D. T. (2002). Statistical Conclusion Validity and Internal Validity. In W. R. Shadish, T. D. Cook & D. T. Campbell (Eds.), Experimental and Quasi Experimental Designs for Generilized Causal Inference (pp. 33-63). Boston: Houghton Mifflin.
Shewhart, W. A. (1939). Statistical method from the viewpoint of quality control. Washington: The Graduate School of the U.S. Department of Agriculture.
Snell, S. A., & James W. Dean, J. (1992). Integrated Manufacturing and Human Resource Management: A Human Capital Perspective The Academy of Management Journal, 35(3), 467-504.
Spear, S., & Bowen, H. K. (1999). Decoding the DNA of the Toyota Production System. Harvard Business Review, 77(5), 96-106.
Stanton, J. M., Sinar, E. F., Balzer, W. K., Julian, A. L., Thoresen, P., Aziz, S., . . . Smith, P. C. (2001). Development of a Compact Measure of Job Satisfaction: The Abridged Job Descriptive Index. Educational and Psychological Measurement, 61(6), 1104-1112.
United Nations Industrial Development Organization. (2019). Competitive Industrial Performance Report 2018. Biennial CIP report, edition 2018. Viena: United Nations Industrial Development Organization. Retrieved from https://www.unido.org/sites/default/files/files/2019-05/CIP_Report_2019.pdf
United Nations Industrial Development Organization. (2020a). Competitive Industrial Performance Index (CIP) Yearly (07/09/2020 ed.). UNIDO STATISTICS DATA PORTAL: United Nations Industrial Development Organization.
United Nations Industrial Development Organization. (2020b). Competitive Industrial Performance Index Report 2020. CIP Index, edition 2020: Country and Economy Profiles Vienna, Austria: United Nations Industrial Development Organization. Retrieved from https://stat.unido.org/content/publications/competitive-industrial-performance-index-2020%253a-country-profiles?_ga=2.87007768.1860723144.1662848516-1992992373.1662848516
United Nations Industrial Development Organization. (2020c). How industrial development matters to the well-being of the population. Some Statistical Evidence. Viena: United Nations Industrial Development Organization. Retrieved from https://www.unido.org/sites/default/files/files/2020-02/wellbeing_final_report.pdf
United Nations Industrial Development Organization. (2021). Industrial Development Report 2022. The Future of Industrialization in a Post-Pandemic World (E.22.II.B.1). Viena: United Nations Industrial Development Organization. Retrieved from https://www.unido.org/sites/default/files/files/2021-11/IDR%202022%20-%20EBOOK.pdf
Van Der Vegt, G., Emans, B., & Van De Vliert, E. (2000). Team members’ affective response to patterns of intragroup interdependence and job complexity. Journal of Management Accounting Research, 26, 633-655.
Vigoda-Gadot, E., & Angert, L. (2007). Goal Setting Theory, Job Feedback, and OCB: Lessons From a Longitudinal Study. Basic and Applied Social Psychology, 29(2), 119 - 128.
Vroom, V. H., & Yetton, P. (1973). Leadership and Decision Making (1st ed.). Pittsburgh, PA: University of Pittsburgh Press.
Wanous, J. P., Reichers, A. E., & Hudy, M. J. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology, 82(2), 247-252.
Wright, T. A., & Staw, B. M. (1999). Affect and Favorable Work Outcomes: Two Longitudinal Tests of the Happy-Productive Worker Thesis. Journal of Organizational Behavior, 20(1), 1-23.
Wright, W. F., & Bower, G. H. (1992). Mood effects on subjective probability assessment. Organizational Behavior and Human Decision Processes, 52, 276-291.
Anderson, S. W. (2007). Managing Costs and Cost Structure throughout the Value Chain: Research on Strategic Cost Management. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 481-506). Amsterdan: Elsevier.
Ansari, S., Bell, J., & Okano, H. (2007). Target Costing: Uncharted Research Territory. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 507-530). Amsterdan: Elsevier.
Anzoise, E., González, C., Bertoni, J. J., & Scaraffia, C. A. (2021). Six Sigma y Costos de calidad en el sector vitivinícola. El caso de Bodega Chandon en Mendoza. In M. Lurbe, I. Barón, M. Rissetto & J. I. Sáenz (Eds.), XIVº CONGRESO ARGENTINO DE INGENIERÍA INDUSTRIAL - COINI 2021 (p. 64). CABA, Buenos Aires: eduTecNe. https://doi.org/http://hdl.handle.net/20.500.12272/6524
Anzoise, E., Talquenca, L., Bertoni, J. J., & Scaraffia, C. A. (2020). Costos de calidad en el sector vitivinícola. El caso de una bodega cooperativa de segundo orden en Mendoza. In M. Lurbe, I. Barón, M. Rissetto & J. I. Sánchez (Eds.), XIIIº CONGRESO ARGENTINO DE INGENIERÍA INDUSTRIAL - COINI 2020 (pp. 207-218). CABA, Buenos Aires: eduTecNe. https://doi.org/http://hdl.handle.net/20.500.12272/5393
Balzer, W. K., Kihm, J. A., Smith, P. C., Irwin, J. L., Bachiochi, P. D., Robie, C., . . . Parra, L. F. (1997). User’s manual for the Job Descriptive Index (JDI; 1997 Revision) and the Job in General (JIG) Scales. Bowling Green, OH: Bowling Green State University.
Balzer, W. K., Kihm, J. A., Smith, P. C., Irwin, J. L., Bachiochi, P. D., Robie, C., . . . Parra, L. F. (2000). User’s manual for the Job Descriptive Index (JDI: 1997 Revision) and the Job in General (JIG) Scales. Bowling Green, OH: Bowling Green State University.
Banker, R. D., & Johnston, H. H. (2007). Cost and Profit Driver Research. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 531 - 558). Amsterdan: Elsevier.
Burke, M. J., Brief, A. P., & George, J. M. (1993). The role of negative affectivity in understanding relations between self-reports of stressors and strains: A comment on the applied psychology literature. Journal of Applied Psychology, 78, 402-412.
Christensen, J., & Hemmer, T. (2007). Analytical Modeling of Cost in Management Accounting Research In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 557 - 572). Amsterdan: Elsevier.
Deming, W. E. (2000). The New Economics for Industry, Government, Education (2nd ed.). Cambridge, Massachussetts: Massachussetts Institute of Technology.
Dieppe, A., Francis, N., & Kindberg-Hanlon, G. (2021). Productivity: Technology, Demand, and Employment Trade-Offs. In A. Dieppe (Ed.), Global Productivity: Trends, Drivers, and Policies (1st ed., Vol. 1, pp. 361-402). Washington, DC: International Bank for Reconstruction and Development / The World Bank.
Donelan, S. E. (1997). Goal setting and job satisfaction: The perceived impact of a performance management program on goal setting and job satisfaction of non-faculty, non-union employees of a private university. Boston College, Boston.
Fest, H. (2003). Productivity in the Service Sector (WP-EC 90-03). Valencia: Instituto Valenciano de Investigaciones Económicas. Retrieved from https://ideas.repec.org/p/ivi/wpasec/1990-03.html
Forgas, J. P. (1992). Affect in social judgments and decisions: A multiprocess mode. In M. Zanna (Ed.), Advances in Experimental Social Psychology. New York: Academic Press.
Forgas, J. P., Bower, G. H., & Moylan, S. J. (1990). Praise or blame? Affective influences on attributions for achievement. Journal of Personality and Social Psychology, 59, 809-819.
Fundación ObservatorioPyme. (2010). Informe especial: Desempeño productivo de las PyME industriales durante 2009 y expectativas para 2010. CABA: Fundación ObservatorioPyme. Retrieved from https://www.observatoriopyme.org.ar/wp-content/uploads/2014/09/FOP_IE_1002_Desempeno-productivo-de-las-PyME-industriales-durante-2009-y-expectativas-para-2010.pdf
Gallup, I. (2022). State of the Global Workplace 2022 Report. The Voice of The World’s Employees. Washington, D.C.: Gallup, Inc. Retrieved from https://www.gallup.com/workplace/349484/state-of-the-global-workplace-2022-report.aspx
George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group level analysis in a service context. Journal of Applied Psychology, 75, 698-709.
George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310-329.
George, J. M., & Brief, A. P. (1996). Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior (Vol. 18, pp. 75-109). Greenwich, CT: JAI Press.
George, J. M., Brief, A. P., Webster, J., & Burke, M. J. (1989). Incentive Compensation as an Injurious Condition of Work: A Study of Labelling. Journal of Organizational Behavior, 10(2), 155-167.
Gosselin, M. (2007). A Review of Activity-Based Costing: Technique, Implementation, and Consequences. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 641 - 672). Amsterdan: Elsevier.
Gribbons, B., & Herman, J. (1997). True and quasi/experimental designs. Retrieved from http://PAREonline.net/getvn.asp?v=5&n=14 .
Hansen, A., & Mouritsen, J. (2007). Management Accounting and Operations Management: Understanding the Challenges from Integrated Manufacturing. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 729 - 752). Amsterdan: Elsevier.
Harrington, H. J. (1999). Performance improvement: a total poor-quality cost system. The TQM Magazine, 11(4), 221 - 230.
Harvard Business School. (2022, n.d.). The Human Relations Movement: Harvard Business School and the Hawthorne Experiments (1924-1933). Retrieved from https://www.library.hbs.edu/hc/hawthorne/intro.html#i
Herzberg, F. (1968). One more time: How do you motivate employees? . Harvard Business Review, 46(1), p53-62, 10p.
International Labour Organization (ILO). (2022, 01/07/2022). Output per worker (GDP constant 2017 international $ at PPP) -- ILO modelled estimates, Nov. 2021 | Annual. Retrieved from https://ilostat.ilo.org/topics/labour-productivity/
iProfesional. (2022, 13/01/2022). ¿Estás conforme con tu trabajo?: según encuesta, cada vez más argentinos están insatisfechos con su situación [Press release]. Retrieved from https://www.iprofesional.com/economia/355568-estas-conforme-con-tu-trabajo-esto-dicen-hoy-los-argentinos
Isen, A. M., & Baron, R. A. (1991). Positive affect as a factor in organizational behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior (Vol. 13, pp. 1-54). Greenwich, CT: JAI Press.
Isson, J. P., & Harriott, J. S. (2016). People Analytics in the Era of Big Data: Changing the Way You Attract, Acquire, Develop, and Retain Talent. Hoboken, New Jersey: John Wiley & Sons, Inc.
Kaplan, R. S. (2007). Conceptual Foundations of the Balanced Scorecard. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 3, pp. 1253 - 1270). Amsterdan: Elsevier.
Kondo, Y., Kako, A., Saito, J., Sakamoto, S., Hayashi, S., Haruyama, T., . . . Munechika, M. (1991). Human Motivation. A Key Factor for Management (J. H. Loftus, Trans., 1st ed.). Tokyo, Japan: 3A Corporation.
Koontz, H., Weihrich, H., & Cannice, M. (2012). Administración. Una perspectiva global y empresarial (M. J. H. D. y. M. O. Staines, Trans., 14va ed.). Mexico, D.F.: McGraw-Hill Interamericana Editores, S.A. de C.V.
Krugman, P. (1997). The Age of Diminished Expectations. U.S. Economic Policy in the 1990s (3rd Edition ed., Vol. 1). Cambridge, Massachusetts The MIT Press.
Langfield-Smith, K. (2007). A Review of Quantitative Research in Management Controls System and Strategy. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2, pp. 753 - 783). Amsterdan: Elsevier.
Larsen, J. (2022, 10/09/2022). ¿Qué significa la industrialización para el bienestar — y por qué importa? [Press release]. Retrieved from https://www.unido.org/news/que-significa-la-industrializacion-para-el-bienestar-y-por-que-importa
Locke, E. A., Latham, G. P., & Smith, K. J. (1990). A theory of goal setting & task performance. New York: Prentice Hall.
Locke, E. A., Shaw, K. N., Saari, L. M., & Latham, G. P. (1981). Goal Setting and Task Performance: 1960 - 1980. Psychological Bulletin, 90(1), 125 - 152.
Luthans, F. (2011). Organizational Behavior. An Evidence-Based Approach (12th ed.). New York: McGraw-Hill/Irwin.
Maroto‐Sanchez, A. (2003). Growth and productivity in the service sector: The state of the art (WP-07/2010). Alcalá de Henares. Madrid: Instituto Universitario de Análisis Económico y Social.
Maslow, A. H. (1989). A Theory of Human Motivation. In L. R. P. Harold J. Leavitt, David M. Boje (Ed.), Readings in managerial psychology (4 ed.). Chicago: University of Chicago Press.
Medici, R. M. (2012). Los efectos de la definición de objetivos y la satisfacción en el trabajo en los costos de la calidad. El caso de B.H. Argentina en Mendoza, Argentina. UTN Facultad Regional Mendoza, Mendoza.
Medici, R. M., & Anzoise, E. (2013). Los efectos de la definición de objetivos y la satisfacción en el trabajo en los costos de la calidad. El caso de B.H. Argentina en Mendoza, Argentina. In A. Alvarez, E. Boschín, J. Vela, L. Pietrelli & M. Á. Rissetto (Eds.), VIº CONGRESO ARGENTINO DE INGENIERÍA INDUSTRIAL - COINI 2013 (San Rafael, Mendoza: eduTecNe.
Merchant, K. A., & Otley, D. T. (2007). A Review of the Literature on Control and Accountability. In C. S. Chapman, A. G. Hopwood & M. D. Shields (Eds.), Handbook of Management Accounting Research (Vol. 2): Elsevier.
Mizuno, S. (1992). Company-Wide Total Quality Control (J. F.-R. Centre, Trans.). Tokyo, Japan: Asian Productivity Organization.
Morgan, G., Leech, N.,Gloeckener, G.,Barrett, K. (2004). SPSS for Introductory Statistics. New Jersey, EE.UU.: Lawrence Erlbaum Associates, Inc.
Morrow, P. C. (1997). The Measurement of TQM Principles and Work-Related Outcomes. Journal of Organizational Behavior, 18(4), 363-376.
Naciones Unidas (NU). (2022, n.d.). Argentina. Retrieved from https://argentina.un.org/es/sdgs/9/key-activities
Nanni Jr., A. J., Dixon, J. R., & Vollmann, T. E. (1992). Integrated Performance Measurement: Management Accounting to Support the New Manufacturing Realities. Journal of Management Accounting Research, 4, 1-19.
O'Toole, J., Hansot, E., Herman, W., Herrick, N., Liebow, E., Lusignan, B., . . . Wright, J. (1972). Work in America. Report of a Special Task Force to the Secretary of Health, Education, and Welfare. (ED 070 738). Washington, D.C.: Department of Health, Education, and Welfare. Retrieved from https://eric.ed.gov/?id=ED070738
Observatorio de Ciencias Económicas del CPCECABA. (2016). Informe de coyuntura PyMEs industriales CABA (Informa N 16). CABA: Consejo Profesionales de Ciencias Económicas de CABA. Retrieved from https://archivo.consejo.org.ar/noticias17/files/Observatorio_PyME_Informe_N16.pdf
Organisation for Economic Cooperation and Development (OECD). (2017). Measuring Productivity. Measurement of Aggregate and Industry-Level Productivity Growth. Paris, France: Organisation for Economic Cooperation and Development (OECD)
Organisation for Economic Cooperation and Development (OECD). (2019). OECD Regional Outlook 2019. Leveraging Megatrends for Cities and Rural Areas. Paris: Organisation for Economic Cooperation and Development (OECD).
Organisation for Economic Cooperation and Development (OECD). (2021). OECD Compendium of Productivity Indicators. Paris: Organisation for Economic Cooperation and Development (OECD). Retrieved from https://www.oecd-ilibrary.org/industry-and-services/oecd-compendium-of-productivity-indicators_f25cdb25-en
Programa de las Naciones Unidas para el Desarrollo (PNUD), & Oxford Poverty and Human Development Initiative (OPHI). (2020). Índice de Pobreza Multidimensional global 2020. Trazar caminos para salir de la pobreza multidimensional: Lograr los ODS. New York: Programa de las Naciones Unidas para el Desarrollo (PNUD). Retrieved from https://hdr.undp.org/content/2020-global-multidimensional-poverty-index-mpi
PwC Argentina. (2019). Expectativas 2019. Pymes en Argentina. 6° Encuesta a Pymes de PwC Argentina. CABA, Argentina: PwC Argentina. Retrieved from https://www.pwc.com.ar/es/publicaciones/assets/expectativas-pymes-2019.pdf
RANDSTAD ARGENTINA S.A. (2016, 15/06/2016). Satisfacción laboral iguala a brasileros y argentinos. Retrieved from https://www.randstad.com.ar/tendencias-360/archivo/satisfaccion-laboral-iguala-a-brasileros-y-argentinos_239/
RANDSTAD ARGENTINA S.A. (2017, 22/09/2017). Satisfacción y movilidad laboral se mantienen estables en Argentina. Retrieved from https://www.randstad.com.ar/tendencias-360/archivo/satisfaccion-y-movilidad-laboral-se-mantienen-estables-en-argentina_335/
Randstad N.V. (2016). Randstad Award 2016. Country report Argentina. El poder de la atracción trabajando para tu empresa. CABA, Argentina: Randstad N.V. Retrieved from https://www.randstad.com.ar/s3fs-media/ar/public/migration/blog_page/downloadables/country_report_baja.pdf
Randstad N.V. (2018). Randstad Workmonitor Q1 2018. Las Condes, Santiago, Chile: Randstad N.V. Retrieved from https://www.randstad.cl/s3fs-media/cl/public/2021-10/workmonitor_q1_2018.pdf
Randstad N.V. (2020). Employer Brand Research 2020. Country report Argentina. Tiempos de talento. CABA, Argentina: Randstad N.V. Retrieved from https://tiemposdetalento.randstad.com.ar/uploads/reportes/fa5bde9b68438eadce36e2d45aae56c0.pdf
Randstad N.V. (2021). Employer Brand Research 2021 Global Report. Diemen, The Netherlands: Randstad N.V. Retrieved from https://workforceinsights.randstad.com/hubfs/REBR%202021/Randstad-Employer-Brand-Research-Global-Report-2021.pdf
Richardson, N., & Antonello, M. (2022). People at Work 2022: una visión sobre el equipo humano global (RW1043-250322-GLB). Roseland, New Jersey, United States: Automatic Data Processing, Inc. Retrieved from https://www.adpri.org/wp-content/uploads/2022/04/PaW_Global_2022_GLB_US-310322_MA.pdf
Robbins, S. P., & Judge, T. A. (2005). Comportamiento organizacional (L. E. Pineda Ayala, Trans., 15 ed.). Naucalpan de Juárez, Estado de México: Pearson Educación de México, S.A. de G.V.
Roussel J.; Cohen S. (2005). Strategic Supply Chain Management - The Five Disciplines for Top Performance. EE.UU.: McGraw-Hill.
Shadish, W. R., Cook, T. D., & Campbell, D. T. (2002). Statistical Conclusion Validity and Internal Validity. In W. R. Shadish, T. D. Cook & D. T. Campbell (Eds.), Experimental and Quasi Experimental Designs for Generilized Causal Inference (pp. 33-63). Boston: Houghton Mifflin.
Shewhart, W. A. (1939). Statistical method from the viewpoint of quality control. Washington: The Graduate School of the U.S. Department of Agriculture.
Snell, S. A., & James W. Dean, J. (1992). Integrated Manufacturing and Human Resource Management: A Human Capital Perspective The Academy of Management Journal, 35(3), 467-504.
Spear, S., & Bowen, H. K. (1999). Decoding the DNA of the Toyota Production System. Harvard Business Review, 77(5), 96-106.
Stanton, J. M., Sinar, E. F., Balzer, W. K., Julian, A. L., Thoresen, P., Aziz, S., . . . Smith, P. C. (2001). Development of a Compact Measure of Job Satisfaction: The Abridged Job Descriptive Index. Educational and Psychological Measurement, 61(6), 1104-1112.
United Nations Industrial Development Organization. (2019). Competitive Industrial Performance Report 2018. Biennial CIP report, edition 2018. Viena: United Nations Industrial Development Organization. Retrieved from https://www.unido.org/sites/default/files/files/2019-05/CIP_Report_2019.pdf
United Nations Industrial Development Organization. (2020a). Competitive Industrial Performance Index (CIP) Yearly (07/09/2020 ed.). UNIDO STATISTICS DATA PORTAL: United Nations Industrial Development Organization.
United Nations Industrial Development Organization. (2020b). Competitive Industrial Performance Index Report 2020. CIP Index, edition 2020: Country and Economy Profiles Vienna, Austria: United Nations Industrial Development Organization. Retrieved from https://stat.unido.org/content/publications/competitive-industrial-performance-index-2020%253a-country-profiles?_ga=2.87007768.1860723144.1662848516-1992992373.1662848516
United Nations Industrial Development Organization. (2020c). How industrial development matters to the well-being of the population. Some Statistical Evidence. Viena: United Nations Industrial Development Organization. Retrieved from https://www.unido.org/sites/default/files/files/2020-02/wellbeing_final_report.pdf
United Nations Industrial Development Organization. (2021). Industrial Development Report 2022. The Future of Industrialization in a Post-Pandemic World (E.22.II.B.1). Viena: United Nations Industrial Development Organization. Retrieved from https://www.unido.org/sites/default/files/files/2021-11/IDR%202022%20-%20EBOOK.pdf
Van Der Vegt, G., Emans, B., & Van De Vliert, E. (2000). Team members’ affective response to patterns of intragroup interdependence and job complexity. Journal of Management Accounting Research, 26, 633-655.
Vigoda-Gadot, E., & Angert, L. (2007). Goal Setting Theory, Job Feedback, and OCB: Lessons From a Longitudinal Study. Basic and Applied Social Psychology, 29(2), 119 - 128.
Vroom, V. H., & Yetton, P. (1973). Leadership and Decision Making (1st ed.). Pittsburgh, PA: University of Pittsburgh Press.
Wanous, J. P., Reichers, A. E., & Hudy, M. J. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology, 82(2), 247-252.
Wright, T. A., & Staw, B. M. (1999). Affect and Favorable Work Outcomes: Two Longitudinal Tests of the Happy-Productive Worker Thesis. Journal of Organizational Behavior, 20(1), 1-23.
Wright, W. F., & Bower, G. H. (1992). Mood effects on subjective probability assessment. Organizational Behavior and Human Decision Processes, 52, 276-291.
Publicado
2023-01-15
Cómo citar
Anzoise, E., Medici, R., Scaraffia, C., & Cuenca, J. (2023). Satisfacción con el trabajo y la reducción de los costos de la no calidad. AACINI - Revista Internacional De Ingeniería Industrial, (6). Recuperado a partir de https://riii.fi.mdp.edu.ar/index.php/AACINI-RIII/article/view/63
Sección
Artículos premiados - COINI
