A Conceptual model proposal with a knowledge management approach for process improvement and automation. AACINI - International Journal of Industrial Engineering, [S. l.], v. 3, n. 3, p. 38–48, 2024. Disponível em: https://riii.fi.mdp.edu.ar/index.php/AACINI-RIII/article/view/89. Acesso em: 5 jun. 2026.